There is no doubt about the importance of information technology (IT) for any kind of business. Whether it is a start-up company, a small company or a large corporation, information technology is a necessity in order to successfully run, expand and maintain a business. For this reason, you should review the available IT support options that your business will ultimately benefit from. Taking the time to explore and understand your options will help you make an informed decision – as well as a long-lasting investment.
As we know, technology is evolving, clients are becoming more demanding and there is always a need to improve services to surpass the competition. That’s why it is vital to keep your business operations in perfect performance. Both onsite IT support and remote IT support for businesses each have their own advantages that can benefit your business, depending on your IT support needs. So, the big question is: Which kind of IT support will be the best solution that will fit the needs of your business? Onsite IT support or remote IT support?
Before you answer this question, let’s take a look at each one in more detail to get a better understanding of what it is and what it offers.
Onsite IT Support
Onsite IT support is when a professional IT expert physically comes to your business location and offers IT support and works with you one-on-one.
Advantages of Onsite IT Support
Onsite IT support has some advantages that may be more suitable to your business needs, depending on what you are looking for. They are the following:
Disadvantages of Onsite IT Support
On the other hand, there are some disadvantages with onsite IT support that you may encounter. Here are the following disadvantages:
Remote IT Support
Remote IT support is when a professional IT specialist offers IT support and accesses your business operations/systems remotely, without physically being present at your business location.
Advantages of Remote IT Support
Remote IT support has taken its place in this fast-paced society. It offers effective advantages for you and the IT provider. Here are some advantages that may be more beneficial for you and your business:
Disadvantages of Remote IT Support
There are a couple of disadvantages that may affect you personally on an emotional level rather than affect your business. This primarily depends on how you would like to receive customer service/support in regards to the type of experience and interaction you are looking for. They are listed below:
Now, let’s go back to the question: Which kind of IT support services will be the best solution that will fit the needs of your business, onsite IT support or remote IT support? Actually, there is no right or wrong answer. It all depends on your specific IT business needs, the IT support that you feel most comfortable with and the support that will benefit you and your business in the long run. If you are all about fast, immediate, efficient results, use remote IT support but if want to know exactly what is going on and looking for a one-on-one experience with an IT technician that can identify and resolve IT issues in person, pick onsite IT support.
However, keep in mind to focus on what would be best for your business and the best way to achieve your business goals. Think about what would be most logical in your situation and the issue at hand. If an issue can be resolved remotely in 15 minutes as opposed to one hour onsite, which one would you probably prefer and would make more sense? If you can save time and money and be able to focus your time on your business, then remote support would be the best option. On the other hand, if you have problems with your physical hardware or your office phones aren’t working, then onsite support would obviously work best. Overall, remember to review your options before making a decision and consider the option that would best resolve the existing/potential issue as well as what would be best for your business.
At Zimega TS, we handle all kinds of IT issues and offer the best solutions that fit your needs. Our experienced IT professionals are able to access your computers remotely, quickly identify the problem and provide an effective solution. If an issue can´t be fixed remotely, one of our support engineers can be onsite quickly to resolve the issue. Contact us today to speak with one of our IT specialists. You can also visit us at zimegats.com.